CEO Sian Fisher was interviewed for Business Reporter in The Telegraph at the end of November, discussing building and maintaining trust in insurance with the general public.
"I see claims as a hygiene factor. It’s something that the profession has to do well, but it’s also something that is assumed by our clients," said Sian.
"The Chartered Insurance Institute royal charter instructs us to “secure and justify the confidence of the public” in insurance. We are a professional body that sets standards and certifies practitioners."
The video can be viewed here.