Network Know-How

What's new

• Insurers responding to consumer concerns
  31 Mar 2026
  New data published by the Chartered Insurance Institute (‘CII’) today (31 March 2026) reveal that consumers believe insurers are responding to their concerns about loyalty. SME satisfaction also reaches a series high.
• Two new Directors join PFS Board
  9 Mar 2026
  The PFS has today (9 March 2026) announced the appointments of Dr Alan Whittle FPFS and Adam Harper as new Directors of the organisation.
• CII set to deliver vulnerability research programme with Chartered firms
  24 Feb 2026
  The Chartered Insurance Institute (CII) is partnering with Three Hands Insight and Chartered firms to improve the sector’s understanding of vulnerability management, and gain new insights and ideas to ensure more inclusive outcomes.
• CII joins Chartered Week Alliance in sending open letter to Government
  23 Feb 2026
  Please find below a link to a letter signed by 40 organisations – including the CII – representing a combined membership of over 1.5 million people.
• CII responds to Coroner’s Report on young driver safety
  19 Feb 2026
  The Chartered Insurance Institute (CII) has today (19 February 2026) issued its formal response to the Coroner’s Office of Coventry and Warwickshire following the Regulation 28 Report to Prevent Future Deaths concerning the tragic loss of Harry Purcell and Matilda (Tilly) Seccombe.
• CII sets out new economic abuse guidance for insurers
  18 Feb 2026
  The Chartered Insurance Institute (CII) has partnered with leading UK charity, Surviving Economic Abuse (SEA), to publish new guidance (attached) on economic abuse for general insurance providers. The guide details the safe design and delivery of general insurance products and services to support customers who are experiencing economic abuse and prevent its occurrence where possible.