Central support

Regional membership team

The regional membership team are a central CII resource for our network of institutes that provides consultation and support to help your council develop the local membership proposition and engagement programme.

Each institute council has access to a dedicated Regional Membership Manager who works closely with institute volunteers.

  • David Irvine, Regional Membership Manager
  • Matt Ward, Regional Membership Manager
  • Lisa Hayward, Regional Membership Manager
  • Laura Wharfe, Regional Engagement Administrator

The regional membership teams key focus is on ensuring greater consistency of support across the network and provides advice, guidance, and tools for our volunteers to help them lead their institutes in meeting the challenges faced in continuing to drive member engagement at local level. This includes:

Management of local institute key objectives and council governance
Includes an annual development plan and assessment meeting, annual returns management and officer database maintenance, development of support documentation, council guidance documentation, training videos, development of governance protocol and the development of Network Know-How – the local institute extranet site.
Development of local institute CPD and member engagement
Includes the maintenance of the CPD speaker database, CPD accreditation, regional online CPD support, revision programme support, online CPD signposting comms, ongoing CPD consultation and the sharing of good practice around member engagement.
Development of visibility and awareness around the local institute network
Includes submission of articles for The Journal, regular updating of global news pages on each local institute website, campaigns promoting regional activities, working with the central communications team for trade press and working with our central social media team.
Local institute digital tools and data analysis
Includes the ongoing development of each local institute website, integrated e-flyer development, data collation and GDPR compliance; ensuring you can reach your members to promote your activities at the touch of a button.
Development of volunteer engagement
Includes the annual volunteer conference, monthly volunteer communications, management of the Local Institute National Forum, development of Regional Forum meetings and various volunteer working parties.

The USP of the network is that it is run by members for members - the team does not have the capacity to pick up admin tasks for institutes or take on any responsibility for council roles - we simply do not have the bandwidth.

Each Regional Membership Manager has responsibility for consulting with a set number of institutes - an overview can be downloaded below.

CII Contacts

There are a number of key CII contacts that your council officers and you will be in direct contact with, in relation to the ongoing operation of your institute

And for all queries relating to the running of your institute please contact your dedicated Regional Membership Manager; the team responsible for supporting your council and helping to deliver relevant membership services to your members:

David Irvine
Regional Membership Manager
07921 234 323
Matt Ward
Regional Membership Manager
07843 265 559
Lisa Hayward
Regional Membership Manager
020 7397 1137

Regional Engagement Administrator supporting the RMMs in the delivery of national projects:

Laura Wharfe
Regional Engagement Administrator

For matters relating to CII-organised events:

Vicki Lewin
Group Events Manager
020 7417 4793

For matters relating to student support, Discover Risk, Discover Fortunes in local schools and colleges:

George Tsounias
Relationship Manager - Education
020 7417 4788

Local Institute National Forum

The Local Institute National Forum is attended by 18 local institute representatives (known as National Forum Officers) who meet four times a year to proactively discuss projects, initiatives, successes and concerns from the local institute network - giving your institute a voice within the CII.

This meeting is chaired by the Vice President for Local Institutes and organised in conjunction with the regional membership team. Actions, comments and successes from the meeting are then shared via the Vice President for Local Institutes to the CII Board on a regular basis.

This meeting is further supported by local meetings known as Local Institute Regional Forums which will allow YOUR institute to feed into the Local Institute National Forum via your Regional Forum Officer.

Details of your National Forum Officer can be downloaded below along with the terms of reference for the Local Institute National Forum and the Local Institute Regional Forums (x8).

Network Conference

Our annual volunteer conference - Network Conference - is an event aimed at the network of local institutes that provides a fantastic opportunity for our volunteers to meet their peers and colleagues from across the network, in order to have their voice heard and to hear first-hand plans for the future of the network and the CII itself.

This one-day conference includes an evening reception where the CII Volunteer Awards are presented.

Delegates are made up of local institute council and national forum members.

The format of the conference varies slightly year on year, depending upon feedback obtained from the previous year and developments at the CII.

Interactive breakout sessions are run to discuss various topics which allow delegates to feedback their opinions and concerns.

CII Organisational Structure

Please see below an outline of the CIIs Executive Leadership Team (ELT) and the Senior Leadership Team (SLT) that reports into ELT. Please note your regional membership team has a relationship with almost all departments across the CII. The team falls under the directorate of Membership and Engagement.

Gill White, Chief Customer Officer

  • Qualifications
  • Business Development & Marketing
  • Content & Capabilities

Mathew Mallet, Chief Digital and Information Officer

  • Customer Service & Customer Operations
  • Business Operations & Business Change

Azlina Bulmer, Executive Director of Membership and Engagement

  • Membership & Engagement
  • International Offices

Please note Governance, Policy & Public Affairs, Legal, Risk & Compliance, Finance and Communications all currently report directly into the CIIs CEO.