Communications Preferences

The Chartered Insurance Institute is transitioning to a new customer and member relationship management system as part of our commitment to improving the way we deliver value for our members and learners.

This includes implementing a new communications platform and we have taken this opportunity to re-design our customer preferences. We will notify you once the new platform is live and would then recommend you review your preferences and interest areas to ensure they still align with your requirements.

What do I need to do?

You do not need to take any action right now. For those of you who are members, you will automatically be enrolled or re-enrolled in The Journal, CPD and Local Institute communications which are considered core to your membership. If you do not wish to receive these communications, you will need to unsubscribe after the system migration. In any case, it is recommended that you visit the preference centre to ensure your interests have been correctly captured.

If you have previously unsubscribed from CII/PFS communications

If you’re not a member or currently enrolled in any learning you will not start to receive communications. We have transferred over the existing unsubscribes as best we can, however, you may wish to review your settings as we now have a wider range of options to allow you to select content of specific interest.

Contractual communications

If you choose not to receive marketing communications, you may still receive contractual communications relating to your membership, qualifications, event bookings and voting rights, as well as operational notifications relating to the Chartered Insurance Institute.

We will no longer be offering paper-based communications. Please ensure you keep your email address current by reviewing your details on MyCII/MyPFS.

If you have any questions or need assistance, please contact the Customer Service team. More information on the upcoming system outages is available here.